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With the increasing shift towards a cashless society how to we manage this and what are the impacts we should consider? How do we ensure we’re taking a holistic view on the products we streamline and the new products we subsequently offer? What are the domino impacts of the shift and how do we do it without cutting out societal groups? What about the tech gap? Impacts from the recent pandemic showed the need for business to be able to operate using cashless systems – during the various lockdowns, what were the key learnings around how feasible this is? What needs to happen in order for society to become 100% cashless and will there ever be a point where we can survive without cash? E.g. what are other eventualities should we consider on the back of learnings from Covid19?